Processing orders

Daily triage#

"Show me every order stuck in 'on-hold' for more than 24 hours and why."

The AI reads each stale order, inspects notes, and summarizes.

Mark orders complete after shipping#

"Mark orders 18402, 18405, 18417 as completed. Add a shipping note with
tracking number AR123456789AR to each."

Two tool calls per order: store_mcp_update_order_status and store_mcp_add_order_note with customer_note: true so the customer receives the tracking email.

Handle a refund request#

"Customer Maria (order 18402) wants to return one Tiramisú Dolceria. Refund
that line item and email her that the refund is processed."

The AI computes the refund amount from the line item, calls store_mcp_refund_order with api_refund: true, then adds a customer-visible note.

Chargeback triage#

"List orders paid via Stripe with a 'disputed' tag from the last 30 days.
Show customer name, amount, and product."

Tips#

• Staff routinely dealing with chargebacks benefit most from Pro — the all-in-one query saves hours every week.
• Use webhooks alongside to notify Slack when the AI flags an anomaly.