Documentation/troubleshooting
Common issues
FreeThe top issues and their fixes.
"Unauthorized" when connecting
- Confirm the key is copied with no trailing whitespace
- Confirm the site uses HTTPS (StoreMCP refuses HTTP in production)
- Confirm the key hasn't been revoked (check StoreMCP → API Keys)
"Tools missing" — client sees no tools
- Confirm the module is enabled at StoreMCP → Modules
- Confirm the acting user has the right capabilities (see permissions)
- Some AI clients cache tool lists — restart the client
Slow responses
- Check your site's PHP memory limit (recommend 256M+)
- Enable StoreMCP's query cache (StoreMCP → Settings → Cache)
- Reports over large date ranges are slower — narrow the window
validation_error on create/update
- Check the parameter types (numbers vs strings)
- Required fields are listed in each tool's reference page
- For products with variations, create the parent as
type: variablefirst
Changes don't show on the frontend
- Flush the site's page cache (e.g.
wp cache flushor your CDN) - If using a static host (e.g. WPCloud, Rocket), trigger a rebuild
"Pro required"
The tool you're calling is Pro-only. Activate a license at StoreMCP → License or work around it with Free tools.
Still stuck?
- Connection errors
- WooCommerce issues
- Debug mode
- Email support: hello@storemcp.io